FAQ
How to order?
1. Order by phone
You can order all items from the phone number 0612824665
2. Order via LINE OA
Scan this QR Code
3. Order via Email
You can order all items via email at admin@preventhealthy.com
You can order all items via the website system. by going to select a list of products product list page. Then make the transaction according to the order process.
Payment for goods and transfer notification
1. Transfer money to bank account. (Thailand)
You can pay for products by transferring money to your bank account. according to the details shown in the order process Then please notify the money transfer at the Confirm Payment.
2. Cash on delivery (Thailand)
You can pay for the product by collecting on delivery. by paying to the delivery officer
3. Pay via credit card / PayPal account.
You can pay for products by credit card or PayPal account, which is the most secure and reliable.
Shipping and shipping rates
1. Thai Post
The main transport that we choose to use is Thailand Post with standard shipping rates.
2. General private transport
For some products that are larger than the size and weight that Thailand Post will accept, we will consider shipping by private transport as appropriate. in each of your areas
Order tracking
Every product will have a tracking number (Tracking Number) notify you immediately. when the goods have been shipped which you will be notified via email used to register Or you can view the details of the order and can check it on the carrier’s website.
Product Warranty
Every product There is a warranty under the manufacturer’s warranty terms. which you can check from the description of the features of each product.
Report a problem Request a refund
Refunds can be made in the following cases:
- Did not receive the product within 7 days (Thailand) or 30 days (Overseas)
- Received a product that does not meet the specifications, such as wrong color, wrong model, wrong model
- The product is broken, damaged, or has defects.
In the event that a refund is not possible are as follows
- Report wrong delivery address
- Damage caused by misuse wrong purpose
Procedure for requesting a refund
- Login
- Go to the list of orders
- Select the item(s) you wish to request a refund for.
- Identify the problem and cause ready to attach evidence
- The staff will consider and notify the result within 24 hours
Inquiry
Tel: 66915169528
Or you can ask for more information from the details on the Contact Us page.
or send us a message in this form